Refund/ Return and Cancel policy

Hautefitt Return, Refund & Cancellation Policy

We want you to have a hassle-free shopping experience. If you’re not completely satisfied with your purchase, please review our return, refund, and cancellation policies below.

Return Policy

We accept returns within 30 days of delivery, provided items are in new, unused condition with all original tags and packaging. Returns are accepted in the following cases:

The item is not as described
The wrong item was received
The item is damaged or defective

How to Return

Via Mail: Contact our support team at [email protected] to initiate a return. We will provide return instructions and a return authorization number.
In-Store: Bring the item along with proof of purchase to our store for assistance with the return process.

Return Fees

We do not charge return fees; however, customers are responsible for return shipping costs.

Refund Policy

Once we receive and inspect your return, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

Cancellation Policy

Orders can be canceled before they have been shipped. Once an order has been dispatched, cancellations are no longer possible.

To cancel your order, please contact our support team immediately at [email protected].

Need Assistance?

Our customer support team is here to help! Reach us at:

Email: [email protected]