Welcome to the Hautefitt Frequently Asked Questions page! Below you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need additional support, feel free to reach out to us directly.
General Information
Q: What is Hautefitt?
A: Hautefitt is a premium online fashion brand established in 2024, offering high-quality, fashion-forward apparel to customers worldwide.
Q: How can I contact Hautefitt?
A: You can contact us at:
SMS: +1-6143899432
Email: [email protected]
Address: 778 Northwest Blvd, Columbus, OH 43212, United States
Orders & Payment
Q: What payment methods do you accept?
A: We accept payments via Stripe, which supports major credit and debit cards including Visa, MasterCard, American Express, and Discover.
Q: How can I cancel or change my order?
A: Orders can be canceled or modified before they are shipped. Please contact our support team at [email protected] as soon as possible.
Q: Are there any additional taxes or fees?
A: No, Hautefitt covers all applicable taxes and duties, so you won’t encounter any unexpected fees.
Shipping
Q: How long does order processing take?
A: Orders are processed within 5–7 business days before shipping.
Q: What is the estimated delivery time?
A: After dispatch, delivery usually takes 15–20 business days, depending on the destination.
Orders placed after 2:00 PM (GMT-7) today will be processed the next business days
Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on all orders—no minimum purchase required.
Q: Which carriers do you use?
A: We ship using trusted partners including DHL, FedEx, and UPS.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery if the items are unused and in original condition. Returns are eligible if:
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The item is not as described
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The wrong item was received
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The item arrived damaged or defective
Q: How do I return an item?
A:
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Via Mail: Contact us at [email protected] for return instructions.
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In-Store: Visit our store with proof of purchase for assistance.
Q: Are there any return fees?
A: We do not charge return fees, but customers are responsible for return shipping costs.
Q: How will I receive my refund?
A: Once we inspect your returned item, a refund will be issued to the original payment method within 5–7 business days.
Privacy & Security
Q: How is my personal data protected?
A: We use encryption, access controls, and routine security audits to protect your information. For more details, please review our Privacy Policy.
Q: Do you use cookies?
A: Yes, our website uses cookies to enhance your browsing experience. You may disable cookies in your browser, but some features may be affected.
Legal
Q: How do I file a DMCA report?
A: Please follow the steps outlined on our DMCA Policy page to submit a report regarding copyright infringement.
Q: Where can I view your Terms of Service?
A: You can review our full legal terms on the Terms of Service page.
Still Have Questions?
If your question isn’t listed above, feel free to contact our support team at:
SMS: +1-6143899432
Email: [email protected]
Address: 778 Northwest Blvd, Columbus, OH 43212, United States
Hautefitt – Fashion Forward Since 2024